Terms and Conditions

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REFUND POLICY:

We will accept returns of product orders from our website that are returned to us within 5 days from the date of receipt. If 5 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund.
 

To be eligible for a return, your item must be unused, in new condition, in the original packaging, and be a regular priced item.  Sale items are not returnable or refundable. 

To return your product, mail your product to: 235 Apollo Beach Blvd #309, FL 33572. You are responsible for costs incurred in connection with mailing us your returned product, and we do not guarantee that we will receive your returned item.  Please consider using a trackable shipping service or purchasing shipping insurance.
 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds on returned orders will incur a 20% re-stock fee. Shipping costs are not refundable.
 

Please note that there is often some processing time before a refund is posted.  Your financial institution may take longer to reflect the refunded transaction.  If you haven’t received a refund within 30 days of the email confirming that we have received your returned item, please first check your bank account, then contact your credit card company, then contact your bank. If you’ve done all of this and you still have not received your refund within 30 days of the email confirming that we have received your returned item, please contact us at
thehaircutmatters@outlook.com